AI support agent to order
Answers from your docs, escalates the rest
An AI support agent to order answers the repeat questions from your knowledge base, in your tone, with a source link, and escalates only the hard cases to a human. I build it in Python on OpenAI or Anthropic, ground it on your documents, and add a human hand-off for the cases it should not guess on. It runs on the web, Telegram, WhatsApp, or Slack from one backend. Day to day I ship LLM pipelines in production, so grounding a model on real data is live practice.
For whom
- Support: drown in the same five questions
- Teams: the knowledge base lives in five heads
- Product: night tickets wait until morning
Included
- Answers from your docs, with a source link
- Speaks in your tone via tuned prompts
- Escalates to a human when unsure
- On the web, Telegram, WhatsApp, or Slack
How we work
- 01
Scope
We fix the docs, the tone, and the escalation rules.
- 02
Build
I ground the agent on your docs and wire the hand-off.
- 03
Launch
I test on real tickets and hand it over.
Timeline: from 1 week·Price: on request, quote after the scope
Stack and integrations
- PythonOpenAI APIAnthropicPostgreSQLTelegramSlackNotionZendesk
Related work
Questions
›Will it hallucinate answers?
It answers only from your docs and cites the source. When unsure, it escalates to a human instead of guessing.
›Which model do you use?
OpenAI or Anthropic, picked per task for price and quality, with token caps so the bill stays predictable. You can switch later.
Answers from your docs, escalates the rest
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